Mary Jane OS Help Center Answers for stores, brands, teams and Claude. Each one says where it comes from: the Help Center inside the app, our Privacy Policy, or us.
A person: omar@thegreentruthnyc.com Copy address
43 answers
All Start Stores Brands Teams Claude Billing Phone app Your data
Topics Getting started Stores Brands Reps and teams Claude Billing The phone app Your data Search the Help Center Every answer 43 answers
43 answers
Getting started
Which sign-in is mine? Mary Jane OS has two doors: one for stores, and one for everyone who works for a company.
1 Buying for a store, a dispensary or a smoke shop? Sign in on the store portal. 2 Working for a brand, a distributor or a sales team? Owners, reps, managers, drivers, accountants and brand partners sign in on mjos.app. 3 Starting a company on Mary Jane OS? Start the 90-day free trial instead. From Mary Jane OS support
1 Buying for a store, a dispensary or a smoke shop? Sign in on the store portal. 2 Working for a brand, a distributor or a sales team? Owners, reps, managers, drivers, accountants and brand partners sign in on mjos.app. 3 Starting a company on Mary Jane OS? Start the 90-day free trial instead. Everything, by what you’re doing Getting started Which door is yours, your first sign-in, and how help works.
Which sign-in is mine? Mary Jane OS has two doors: one for stores, and one for everyone who works for a company. 1 Buying for a store, a dispensary or a smoke shop? Sign in on the store portal. 2 Working for a brand, a distributor or a sales team? Owners, reps, managers, drivers, accountants and brand partners sign in on mjos.app. 3 Starting a company on Mary Jane OS? Start the 90-day free trial instead. From Mary Jane OS support
Copy link Your first sign-in on a team Your manager adds you, and you get one email with one button: Set up my account. 1 Open the Set up my account email. 2 Tap its button and pick a password on mjos.app. 3 You’re signed in, and MJOS walks you through your profile. No email, or the link ran out? Ask your manager to tap Send login setup on your card on the Team page. From Mary Jane OS support
Copy link Sign in to the store portal How to get into your store’s portal, and what to do if you forgot your password. 1 Open the portal and tap Log In. 2 Type the email your store login uses and your password, or tap Continue with Google if that email is a Google account. 3 Forgot it? Tap Forgot password? and we’ll email you a link to set a new one. Got a link or a code from your rep? Use that instead: it already has your store on it. An old link that says it expired? Sign in here, or use Forgot password for a fresh one. From the Help Center inside Mary Jane OS
Copy link Set up your company in MJOS The basics, your states, Metrc, where you get paid, and your plan. 1 In Org Settings, fill in your company info and tap Save Settings. 2 Pick your states and tap Save Markets. 3 Pair your Metrc licence if you hold one. 4 Fill in where the company gets paid. 5 Open Billing and add a card. From the Help Center inside Mary Jane OS
Copy link How “Show me” works Show me walks you through a feature on the real screen, one button at a time. 1 Find the feature here in Help, or tap ? on the page you’re on. 2 Tap Show me. It takes you to the right screen. 3 Read each bubble and hit Next. When a bubble asks you to tap something, tap it and the tour follows. 4 Press Esc or the × to stop any time. A tour points and explains. It never saves, sends or deletes anything: you do that when you’re ready. The first time you open a screen, MJOS offers a short tour. Turn those tips off or back on at the top of Help. From the Help Center inside Mary Jane OS
Copy link Report a problem Something broken or confusing? Tell us in a sentence and it goes straight to the people who build MJOS. 1 Tap the bug button at the bottom right of any page. 2 Say what went wrong in a sentence. 3 Send it. A screenshot of the page and any errors go along with it. From the Help Center inside Mary Jane OS
Copy link See all 6 Stores Shop the brands, place an order, approve a quote and report your payments.
Set up your login with your rep’s code Your rep’s card, text or email has your store’s code or link. It never expires. 1 Open the link your rep sent, or type the code on the portal’s front page under “Have a code from your rep?”. 2 Type your store’s cannabis licence number so we know it’s your store. 3 Check your details, pick a password (or tap Continue with Google), and you’re in. Your store can have as many logins as it needs. Each person sets up their own. Opening a quote or an order link sends you here first if you have no login yet, and takes you right back to it after. Smoke shops and other stores without a cannabis licence don’t need the licence step. From the Help Center inside Mary Jane OS
Copy link Register a new store Don’t have a rep’s code? Sign your business up yourself. 1 On the portal’s front page, tap Register Your Business. 2 Pick what you are: a licensed dispensary, a smoke shop, or a wholesale distributor. 3 Fill in your business details. Dispensaries need their licence number; distributors need an EIN. 4 Pick your login email and a password, then confirm your email. Smoke shops and distributors see the accessories and hemp CBD brands, with no THC products. If your rep gave you a code, use that instead: your store is already set up. From the Help Center inside Mary Jane OS
Copy link Approve a quote from your rep Look it over, then approve it, save it for later, or turn it down. 1 Tap Review your order in your rep’s email, or Review & approve under Quotes. 2 Check the products, prices, terms, delivery day and address. 3 Tap Approve to place it, Not now to keep it for later, or Reject to turn it down. The email never shows prices. You sign in to see the order. Not now keeps the same link working until it expires, and lets your rep know. From the Help Center inside Mary Jane OS
Copy link Place an order Pick your brands, fill your cart, check out. Each brand confirms and delivers its own part. 1 Open Shop and pick a brand. 2 Check the brand’s minimum, then tap Add to cart on each product you want. 3 Open your cart and pick COD or terms for each brand. 4 When every brand’s minimum is met, tap Checkout. 5 Check the address, pick a delivery day, add any notes. 6 Tap Place order. Every brand goes in one cart, but each brand is its own order with its own invoice. You get an email as each brand confirms, schedules and delivers. If you owe a brand from before, checkout asks how you’ll pay that first, or holds that brand’s order until a past-due invoice is paid. From the Help Center inside Mary Jane OS
Copy link Follow an order to your door Where it is, what’s in it, what you owe on it, and ordering it again. 1 Open Orders and tap the order. 2 The steps at the top show where it is, with times. 3 Delivery shows the driver and ETA. Payment shows what’s left and when it’s due. 4 Download the invoice, email yourself a copy, or tap Order again to reorder at today’s prices. The due date is set on delivery: COD is due that day, terms count from then. Every product’s lab results are listed together under Certificates of analysis. Logged a payment by mistake? Withdraw it under the Payment card while it’s still waiting for the brand. The QR code on your invoice opens this order’s tracker too. From the Help Center inside Mary Jane OS
Copy link The order link in your emails The link in your order emails, and the QR code on your invoice, open that order’s tracker. 1 Tap the link in the email, or scan the QR code on the invoice. 2 Sign in if it asks. It brings you right back to the order. 3 Once it’s in the store, tap Received under “Did it arrive?”. Came on an earlier day? Tap It arrived on an earlier day and pick it. 4 Something missing or wrong? Don’t mark it received: tell your rep, and they’ll record what arrived. 5 Tap Open in your portal to reorder or download the invoice. Marking it received starts the invoice’s terms from that day, the same as the brand marking it delivered. From the Help Center inside Mary Jane OS
Copy link Pay an invoice and tell the brand You pay each brand directly by ACH or check, then log it here so your balance clears. 1 Open Payments and tap Pay this invoice. 2 Copy the brand’s ACH details, or its address for a check, and put the memo it shows on your payment. 3 Once it’s sent, tap I sent this payment. 4 Pick ACH or check, the amount and the day, and the check number or ACH confirmation. 5 Tap the button that asks the brand to confirm. Your balance goes down once they say it arrived. A part payment is fine. Logged it by mistake? Tap Withdraw on it while it’s still waiting. You can do the same from any order’s Payment card. From the Help Center inside Mary Jane OS
Copy link Request samples Ask a brand for samples of the exact products you want to try. 1 Open a brand and tap Request samples. On a product’s own page, tap Request a sample. 2 Tick each product you want and say how many (up to five of each). Add a note for your rep if it helps. 3 Tap Send request. Your rep and the brand are told, and you get an email receipt. You need your store’s login to ask. Looking at a brand’s menu is open to anyone, asking is not. A product you are already waiting on shows as Requested, so you can’t ask for it twice. A brand that doesn’t give samples has no button. From the Help Center inside Mary Jane OS
Copy link Paste an order from a text or a spreadsheet Paste the list, check what it matched, and add it all to your cart in one go. 1 Open Paste an order. 2 Paste the text, pick Spreadsheet rows for rows from a sheet, or tap Dictate and say it. 3 Tap Read it. 4 Check each line. Wrong product? Pick the right one; it’s remembered next time. 5 Tap Add to cart. “2 cs”, “two cases”, “x3” and “12 units” all work. A number on its own means cases. From the Help Center inside Mary Jane OS
Copy link Add someone from your store Give your buyers, managers and bookkeeper their own login. 1 Open Account and find Team. 2 Under Add someone, type their email and name. 3 Pick what they can do: Owner, Manager, Buyer, Accounts payable or Viewer. 4 Tap Send invite. They get a one-time link to set their password. Owners and managers add and remove people. A manager can’t change an owner. Accounts payable sees invoices and logs payments but can’t order. From the Help Center inside Mary Jane OS
Copy link See all 10 Brands Your products and prices, your menus and files, and the orders coming in.
Accept an order from your order email Each order comes to you as an email with the purchase order, the invoice attached and one button. 1 Open the order email and tap its button. That page needs no login. 2 Tap Accept order. A delivery day is optional. 3 When it leaves, tap Out for delivery. When it lands, mark it delivered. The store is emailed at each step. Set a delivery day, and the day after it the order counts as delivered. Delivered sets the date the store’s invoice is due. From Mary Jane OS support
Copy link Tell your distributor you paid A statement or an invoice from your distributor comes with one button to its page. That page needs no login. 1 Tap the button in the email to open the statement or invoice. 2 Under Mark it paid, say how you paid, the day you sent it and the amount. 3 Tap We paid it. Your distributor confirms once the payment lands. Proof of payment is optional: a screenshot or a PDF. From Mary Jane OS support
Copy link Your brand’s home screen Your sales, what’s been collected, where you’re carried and your samples, at a glance. 1 Pick a brand at the top if you have more than one. 2 Read your sales and what’s been collected, then what stores still owe. 3 The funnel shows where you’re carried; Top Accounts, your best stores. 4 Samples lists requests and every drop-off. From the Help Center inside Mary Jane OS
Copy link Give your team logins Invite your managers, your accountant and your drivers to your brand’s workspace. 1 Brand Settings → Team. 2 Type their name and email, and pick their role. 3 Tap Send Invite. They get an email to set up their login. Your workspace admin is the one who can make someone an admin or deactivate someone. From the Help Center inside Mary Jane OS
Copy link Add a product Put a new product on the store menu with its prices, case size, photo and COA. 1 Open Products and tap Add Product (or Add on a brand). 2 Pick the brand, then fill in the name, SKU and category. 3 Set the Terms price, the COD price if it’s different, and the case size. 4 Upload a photo and the COA. 5 Tap Save Product. Regular price shows crossed out. Stores are never charged it. A product whose stock you track shows on the menu once it has stock: add it on the Stock tab. From the Help Center inside Mary Jane OS
Copy link Answer a store’s sample request See what a store asked for, then log the drop-off or say what can’t be sent. 1 Open Samples. The Requests tab lists what stores asked for, product by product. 2 When you hand the samples over, tap Log drop-off (Mark as sent for a brand), tick what you gave and how many, and save. 3 If something can’t be sent, tap Can’t send, pick the products and give a reason. The store is emailed it. From the Help Center inside Mary Jane OS
Copy link Request a pop-up Ask for a pop-up at a store. The team confirms the day and who from the field team is on it, and you get a recap after. 1 Open Activations. 2 Pick the store, the dates that work and how long. 3 Tap Send request. 4 Tap a pop-up afterwards for the field team, photos and report. From the Help Center inside Mary Jane OS
Copy link Your storefront on your own web address Give stores an address like shop.yourbrand.com for your storefront, and list your brand on the MJOS brand hub. 1 Brand Settings → Storefront. 2 Type your address, like shop.yourbrand.com, and tap Connect. 3 Add the record MJOS shows to prove it’s yours, where your domain is managed. 4 Then add the records it shows to point it at MJOS. 5 Wait for Live. MJOS keeps checking on its own. 6 Copy the link or download the QR code for the counter. Removing a live address keeps redirecting it for 30 days, so links you sent keep working. The hub switch lists you where stores find brands. No prices, stock or terms show there. From the Help Center inside Mary Jane OS
Copy link Connect your Metrc licence Pair your company’s licence once, and its packages, transfers and lab results sync into your workspace. 1 In Metrc, make a user API key (Metrc → API Keys). 2 In MJOS: Brand Settings → Metrc. 3 Enter your OCM licence number and paste the key. 4 Tap Connect & verify. Hold another licence? Tap Add another licence and do the same. Metrc Live in New York. More states coming. BioTrack coming soon. From the Help Center inside Mary Jane OS
Copy link See all 9 Reps and teams Quotes, follow-ups, your card and the papers you sign.
Send an order for approval, or place it now The two ways an order goes out: the store approves it, or you place it because they already said yes. 1 Build the order on New order. 2 Send to store for approval: the store is emailed one button to review it. MJOS asks first and names who it goes to. 3 Place it now is for when the store already said yes in person, by text or on the phone. It books right away. The approval email never shows prices. The store signs in to see the order. No email on file for the store? Save it as a quote and text them the link from Quotes. If the store has an open invoice with the brand, MJOS asks how they’ll settle it (ACH, or a check on delivery) before it books. From the Help Center inside Mary Jane OS
Copy link Follow up on a quote See what the store was sent, remind them, or place it for them when they say yes on the phone. 1 Open Orders → Quotes and tap Waiting. 2 Tap the eye on the quote to see everything on it. 3 Email the link again, or copy it and text it. 4 If they said yes on the phone, staff can tap Place it now. 5 If they passed, close the quote so the link stops working. The link opens behind the store’s own login. If they don’t have one yet, it takes them to set it up first. From the Help Center inside Mary Jane OS
Copy link Save a quote or a mock order Save an order without sending it, to look over, turn into a PDF or send later. 1 Build the order on New order. 2 Tap Save as quote (brands: Save, don’t send yet). 3 It opens in Quotes. Download the PDF, copy the link, or email it to the store when you’re ready. A mock order is a quote: its PDF is what you hand a store. Nothing is booked, and nothing goes to the store or the brand, until you send or place it. From the Help Center inside Mary Jane OS
Copy link Your digital business card A link and QR with your photo, number, socials and brands. Everyone has one, and it speaks for your own company. 1 Open My Card from the menu. 2 Add your photo, title, phone, tagline and socials. 3 Pick which brands show. 4 Save, then text, share or show the QR. Your company’s name, logo and social profiles come from Org Settings. The card shows them under your own. From the Help Center inside Mary Jane OS
Copy link Sign an agreement sent to you When an agreement is ready for you, it comes by email with a personal signing link. 1 Open the email and tap the link. 2 Read it through. Fill in anything it asks you to choose. 3 Type your name or draw your signature, then tap Finish. 4 Once both sides have signed, the signed copy is emailed to you and shows here under In force. The link works for 14 days. Lost it? Ask whoever sent it to resend. New on the team? You may be asked to sign your contract the first time you log in. From the Help Center inside Mary Jane OS
Copy link See all 5 Claude Ask MJOS things in plain English from Claude, on your computer or phone.
Connect MJOS to Claude Ask MJOS things in plain English from Claude, on your computer or phone. 1 Open Connect AI and tap Copy address & open Claude. 2 In Claude, add a custom connector and paste the address. 3 Sign in with your MJOS login and click Allow. 4 This page turns green by itself once you’re connected. Claude sees what your own MJOS login can see, nothing more. The address to paste is https://mcp.mjos.app/mcp. You sign in with your MJOS login, so there is no key to copy. From the Help Center inside Mary Jane OS
Copy link See or disconnect Claude Every app connected to your login is listed on the Connect AI page. 1 Open Connect AI from the menu. 2 Find it under Your connected apps. 3 Tap Disconnect. It stops working immediately and has to be connected again to use MJOS. A manager sees the connected apps across the company, and can disconnect any of them. From Mary Jane OS support
Copy link You don’t need AI to use MJOS Every screen does its job on its own. Connecting Claude is optional, for people who like asking in plain English. Stuck on a screen? Tap ? up top for the walkthroughs for that exact screen. The Help Center has a Getting started list for your job. From the Help Center inside Mary Jane OS
Copy link Billing Your trial, your plan, and who pays.
Start a free trial A 90-day free trial, no card. 1 Tap Start free trial and create your company’s login. 2 The setup wizard walks you through your company, brands, products, team and stores. 3 Add a card in Billing when you’re ready to stay. From Mary Jane OS support
Copy link Your MJOS plan and invoices Where your trial or plan stands, adding a card, and past invoices. 1 Open Billing. 2 Pick monthly or yearly and tap Add a card. 3 Use Manage card, invoices and plan to change your card or get an invoice. If a trial ends without a plan, nothing is deleted: everyone can still sign in and look, but nothing new can be added until there’s a plan. From the Help Center inside Mary Jane OS
Copy link Do stores pay for the portal? No. The store portal is free: stores order, approve quotes and report payments on their own login, at no cost to them. From Mary Jane OS support
Copy link The phone app Your stores, orders, sales runs and alerts on your phone.
Get the phone app On an iPhone, get Mary Jane OS from the App Store. On an Android phone, tap Download for Android: that page has the app and the three steps to install it. Sign in with the same email and password you use on mjos.app. From Mary Jane OS support
Copy link Who the app is for The phone app is for teams: your stores, orders, sales runs and alerts on your phone. A store’s login orders in the store portal, on the web. In the store portal, Account turns on notifications for when an order is confirmed, scheduled, on its way and delivered. From Mary Jane OS support
Copy link Update the app On an iPhone, the App Store keeps it up to date. On Android, the app tells you when a new version is out. 1 iPhone: open the App Store, find Mary Jane OS and tap Update. 2 Android: when the app says a new version is out, tap Download and install it the same way you did the first time. Your data stays where it is. From Mary Jane OS support
Copy link The app closed or froze Most of the time, the latest version fixes it. 1 Update the app first. 2 Still happening? Delete the app, install it again, and sign in. 3 Still happening after that? Tell us below what you were doing, with a screenshot if you can. From Mary Jane OS support
Copy link Your data Where it is stored, who can see it, and how to ask for a copy.
Where your data is stored Your data is stored with Supabase, our database provider, on Amazon Web Services in the United States (us-east-2), with row-level security policies that limit each company to its own data. The MJOS web app runs on Google Cloud (Firebase App Hosting). All data moves over encrypted connections (TLS), and our providers encrypt stored data at rest. From the Privacy Policy
Copy link Who can see your company’s data Row-level security policies limit each company to its own data. Your role decides which pages you see, so everyone gets the tools for their job and nothing else. Claude sees what your own MJOS login can see, nothing more. From the Privacy Policy and the Help Center
Copy link Get a copy of your data, or delete it You can ask to see, update or delete your personal information, or for a copy of your data. 1 Email omar@thegreentruthnyc.com from the address on your MJOS account. 2 Say what you would like: a copy, a change, or to delete it. From the Privacy Policy
Copy link Help inside the app Stuck on a screen? Tap ? up top for the walkthroughs for that exact screen.
Show me walks you through a feature on the real screen, one button at a time. A tour points and explains. It never saves, sends or deletes anything: you do that when you’re ready.
Something broken? Tap the bug button at the bottom right of any page. A screenshot of the page and any errors go along with it.
🚀 Getting Started
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Explore the command center See org-wide sales, rep leaderboard, account funnel, and AR pipeline Set up your organization Company name, logo, colors, and mileage rates Manage all accounts View, filter, and update every dispensary in your CRM Territory map See all dispensaries by status: assign reps, plan coverage Manage your team Add reps, set roles, and track their onboarding status Manage brand partners Onboard brands and configure their portals Review task board See all team tasks, sample requests, and follow-ups Track deliveries Monitor delivery routes, mileage, and status across the team
Your menu
Everything you can open lives here. It shows the pages your job needs, so if you can’t find something, it isn’t part of your role.
Your menu
Everything you can open lives here. It shows the pages your job needs, so if you can’t find something, it isn’t part of your role.
Show me, inside the app: the first of six tips on the dashboard. Ask a person Something broken or confusing? Tell us in a sentence and it goes straight to the people who build MJOS.
What’s going on? A sentence or two is plenty. Say which screen you were on.
It goes to a person, not a ticket queue.
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